Policy
Refunds & returns
If something is not right, we would rather fix it than keep your money. This page sets out exactly where you stand.
Refunds and returns
These terms apply to anything bought through this website. They sit alongside your rights under South African consumer law, which they do not limit.
01 If you change your mind
You have seven days from the day your order arrives to tell us you no longer want it. You do not have to give a reason.
Books should come back unread and in the condition they reached you. Return postage is yours to pay, unless the book was faulty or we sent the wrong one.
Once the book is back with us and in good order, we refund what you paid for it in full.
02 If a book arrives damaged, faulty or wrong
Tell us within seven days of it arriving and we will put it right — a replacement or a full refund, whichever you prefer.
We pay the postage both ways. You will not be out of pocket for our mistake.
A photograph of the damage helps, but we will not insist on one.
03 Pre-orders
A pre-order is paid for when you place it and posted to you within about a month.
You may cancel a pre-order at any time before it is dispatched, for a full refund including delivery.
If we are going to miss the time we gave you, we will write and tell you, and you may cancel for a full refund.
04 If your order does not arrive
Delivery usually takes three to five working days after dispatch. If ten working days pass with nothing, write to us.
We will trace the parcel. If it is lost, we send another or refund you in full — your choice.
05 How to return something
Email books@zondiministries.co.za with your order reference — it begins MZM- and is on your confirmation email.
Tell us what you are returning and why. We will reply with the return address and anything else you need.
Please write to us before posting anything back, so that your parcel reaches the right place and we know to expect it.
06 How refunds are paid
Refunds go back to the card you paid with. We cannot send them anywhere else.
We process refunds within 30 days of receiving the returned book, and usually much sooner. Your bank may take a few days more to show it.
Where the return is our fault, we refund the delivery charge as well.
07 What we cannot refund
Books that come back damaged, written in, or clearly read beyond a reasonable look.
Anything returned more than seven days after it arrived, unless it is faulty.
—Still not sure?
Write to us before you do anything else. Most things are settled in one email, and we would far rather hear from you than have you feel short-changed.